Neta Tires & Wheels
Effective Date: 1 July 2025

At Neta Tires & Wheels (ABN 28 010 610 858), we value your privacy and are committed to handling your personal and business information responsibly. This Privacy Policy explains how we collect, use, store, and disclose information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

As part of our wholesale operations, we may collect the following types of information:

  • Business contact details (e.g., name, position, phone number, email)
  • Company name, ABN, trading address, billing and delivery addresses
  • Account application forms and trade references
  • Payment details and transaction history
  • Communication records (phone calls, emails, web inquiries)
  • Website and account login data (if applicable)

2. How We Collect Information

We collect personal and business information:

  • When you open a wholesale account with us
  • Through email, phone, or in-person communication
  • When processing orders and payments
  • Via our website or customer portal
  • From publicly available sources or credit reporting agencies (with consent)

3. Purpose of Collection

We collect and use your information to:

  • Establish and manage your wholesale account
  • Process orders, invoicing, and payments
  • Communicate with you about stock, pricing, or promotions
  • Deliver products to your nominated addresses
  • Assess credit applications and manage risk
  • Comply with legal, regulatory, and tax obligations

4. Disclosure of Information

We may disclose your information to:

  • Our internal staff, warehouses, and logistics partners
  • Service providers (e.g., IT, accounting, freight)
  • Credit reporting bodies (with your consent)
  • Government authorities, where required by law

We do not sell or rent personal information to third parties.

5. Data Security

We take reasonable steps to safeguard all information:

  • Electronic data is protected with secure systems, passwords, and restricted access
  • Physical records are stored in secure facilities
  • We train staff on data privacy obligations

If we no longer need your information, we securely destroy or de-identify it.

6. Website, Cookies, and Analytics

When you visit our website or use our wholesale portal:

  • We may collect usage data via cookies or tracking tools
  • This information helps us improve functionality and customer service
  • You may disable cookies via your browser settings

7. Access and Correction

You can request access to, or correction of, your personal or business information at any time by contacting us. We will respond promptly in line with legal requirements.

8. Complaints and Concerns

If you believe we have breached your privacy, you can lodge a complaint:

Neta Tires & Wheels
Phone: (07) 3552 2800
Email: sales@neta.com.au
Website: www.neta.com.au

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy to reflect business or legal changes. The most current version will always be available on our website.

10. Contact Us

Neta Tires & Wheels
Phone: (07) 3552 2800
Email: sales@neta.com.au
Website: www.neta.com.au